Xhilarate Events Terms and Conditions
Explanation of Terms.
In these terms and conditions “we” and “us” means Xhilarate Events
“You” means the event organiser who has requested a quote and has agreed to our T&C.
Those booking by telephone accept Xhilarate Events terms and conditions.
Booking with Xhilarate Events
A booking can be made over the phone using a credit card, if you book over the telephone this automatically agrees you to our terms and conditions. The group leader (the person making the booking) is held responsible for the rest of the group and their actions. It is the group leaders job to collect all monies from the rest of the group. The group leader must make the rest of the group aware of all T&Cs that the group must abide by. All members of your group must be at least 18 years old.
It is your responsibility as the event organiser to ensure all elements of the event are correct. Any errors to your booking not brought to Xhilarate Events attention within 48hours of booking is your responsibility. Errors after this time may not be able to be changed.
Insurance & Participation
Xhilarate Events recommends to all groups to take out the appropriate insurance which will cover them in the event of personal accident, medical expenses, emergency evacuation, loss of any monies and the participation in dangerous sports
Making Payments to Xhilarate Events
Organisers Payment as a deposit is required. A request to add further group members after 21 days of booking must come from the Group Leader and must be made in writing. Arrangements from the additional group member. Please be aware we will make every effort to accommodate your request.
The final balance for the Arrangements must be settled 21 days prior to the Arrangements commencement date unless specified in writing.Your booking will close off the Friday, 3 weeks before the Event Date. The Group Leader can elect to pay for the whole group at any stage prior to the final payment date.
If Xhilarate Events are not notified at least 28 days before your event weekend of any alterations to numbers, we cannot guarantee that some additional charges occur.
Payment Methods—We accept payments in the following ways
Credit Card online
– (Please note, Credit cards surcharged 2.85% , Laser Cards are surcharged 30 cents, Visa/MasterCard Debit cards surcharged 65cents )
Cancellation of a booking can only be accepted if made in writing by the Group Leader and will only be considered cancelled when written notice is received.
The following cancellations charges apply:
100% of deposit will be lost at point of cancellation .
More than 28 days prior to arrangement commencement = 50% of total remainder of monies owed (after deposit)
28 days or less to arrangement commencement = loss of all monies paid (after deposit).
Xhilarate Events have a minimum group size of ten people. If the group size falls below this number full payment will be required for ten people to cover the cost of the event.
If a group member or a fully paid invitee decides not to attend or is unable to attend under any circumstances within this said time frame. Under no circumstances will a refund be issue to that member/invitee.
Any refund issued by Xhilarate Events will be less 15% admin fee
Xhilarate Events cannot accept any responsibility if you are not allowed into venues, entry is at the venues discretion.
Xhilarate Events reserve the right to change your event details however, we will always inform you of any changes.
Alterations Made by You
We always try to accommodate any change requests in the group. Please let us know as early as possible of any changes. If however its too late, Xhilarate Events cannot be held responsible.
Any changes made to a booking will incur a fee of €55, these changes incl, dates, times, events and location.
Xhilarate Events holds your money on trust, in a separate bank account.
Health & Safety
Despite our suppliers being aware of the nature and likely intent of same sex groups, you are expected to respect your environment and other people around you. All suppliers and venues have every right to terminate, without notice, your activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. In such cases, all insurances will be invalidated and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drinks or drugs. Please also be aware that some venues may require a behaviour ‘bond’ to be placed on hold with a credit card or cash, upon arrival. If any damage or complaints are made about the party the monies will not be returned. If other guests are required to be compensated due to complaints this will be deducted from the behaviour bond. In the event that the bond money is not significant enough the remainder money will be deducted from the group leaders credit card. We will do our utmost to give you prior notice where this might happen, but in some extreme cases this may not be possible. Please check with us when paying your final balance. If you or any members of the group decides not to take out any travel insurance you hereby agree to indemnify us against any claim of loss or injury, and you and your group members participate entirely at your own risk.
All group leaders that book through Xhilarate Events accept full responsibility for each of the group members. All groups are expected to behave themselves at all times and not act inappropriate to any members of the activity, instructors, other group members or the general public. If any members of the group threatens or disrupts the safety of anyone else whether they be among the group or general public the instructor/venue has full discretion to cancel the booking without notice.
Alteration Made by Us
We reserve the right to cancel any part of your event if for any reason your safety is threatened, including adverse weather conditions. If this occurs we will make every effort to reschedule the event to another date. However, we are not obliged to give any refunds in cases of adverse weather conditions.
Refunds will not apply in the following circumstances; war or threat of war, riots, civil unrest, terrorism, industrial disputes, natural or nuclear disaster, fire, technical problems or any other occurrence beyond our control.
Some activities contains an element of risk, these include but not exclusively shooting sports of all kinds, motor sports, water sports and air sports. Xhilarate Events shall accept no responsibility whatsoever for any injuries or loss incurred by the clients or its guests, associates or agents during the event. By booking through Xhilarate Events you understand that on your behalf Xhilarate Events will book activities that may contain an element risk.
Complaints must be received in writing. Only complaints from the event organisers will be investigated.
Please provide photos where possible.
Any abusive/aggressive complaints will not be dealt with by Xhilarate Events.